What kind of customer support does ISB provide?
Integrated Systems of Bermuda provides personalised customer support by appointment via calling 441-296-4452 or by e-mail at info@isb.bm. Support includes advice, adjustment and repair of all equipment installed by ISB.

Do the ISB Systems work over a dial-up Internet connection?
Absolutely, any dial-up connection will work enabling you to monitor and/or control your system from anywhere in the world.

Do the ISB Systems work over a broadband Internet connection?
Yes, ISB systems work with "always on" service that a DSL, T1, or cable modem connection provides. This type of permanent connection makes it easier and quicker to use the camera feature to view real-time video, control your cameras and sensors, and utilise other ISB features.

What is an "always on" connection? What is the difference between this and a dial-up connection?
An "always on" connection is always connected to the Internet, usually through a DSL, T1, or cable modem connection. With this service, you don't have to dial up and log on manually to your Internet Service Provider (ISP) when you want to check e-mail as you do with a dial-up service like MSN, and others. "Always on" Internet connections are usually much faster than dial-up service connections.

Does my service fee include an Internet connection or an Internet Service Provider (ISP)?
No, your service fee does not include Internet access. You need to arrange for an Internet Service Provider (ISP) and install its application software or browser software (like Microsoft Internet Explorer or Netscape) in your computer.

Can I view video images and video clips over the Web?
Yes, the ISB systems enable you to remotely view video images and video clips over the Web and view you system at near real time speed.

How does a security system work?
Basically, your control panel is the system’s nerve centre. Various sensors connect to it from locations that ISB recommends. When a sensor detects a problem, it signals the control panel and an alarm inside the business/home. If desired, the control panel sends the signal to a 24-hour central monitoring facility.

What are the sensors in the system?
Sensors include magnetic contacts, glassbreak sensors and motion sensors. They are usually located at entry points like doors, windows, and gates. Motion sensors can be used to detect activity inside and outside your home, and activate lights and/or alarms.

What is a Central Monitoring Station?
At your option, your telephone line can be used to send signals to a 24-hour, high security facility, (central monitoring station) that can then relay the information to you and the appropriate emergency service.

Is a Central Monitoring Station a good idea?
ISB recommends you seriously consider using a Central Monitoring Station. In the event of an alarm or trouble condition, our station can contact you and the appropriate emergency service and whoever else you choose.

What happens if my phone line goes out of service?
Many security companies neglect to consider the phone line being out of service. ISB recommends considering the use of a backup cellular module that can transmit a signal to the Central Monitoring Station.

What if my electric service stops?
Every ISB system has a backup battery system. Subject to the number of devices installed, sensors, cameras, etc., it could sound an alarm and dial the central station in the event of an alarm.

Do I have to change my lifestyle routine?
No, your ISB system is designed to work with your lifestyle. Access to entry and exit doors can be structured around the way you use your business or home. Should your needs change, ISB’s digital systems enable you to make changes immediately.

How secure is my personal information?
ISB is serious when we say, "Our Commitment is Your Security." Client information is password protected and held in strictest confidence. It is never sold or released outside our company or its affiliates.

Do I own my system?
Yes, we sell the systems directly to you. Some security businesses have "hidden leases" and charge fees for installation. All ISB systems are yours to keep. As the client you make the final decision on the protection and monitoring you need.

Is my system directly connected to the Police and Fire Departments and/or Emergency Medical Services?
No. When you elect to have your system monitored, the systems send their emergency signals to a Central Monitoring Station. The station operates twenty-four hours a day and immediately notifies any person(s) and service(s) that you want.

Can I use a motion detector if I have pets?
"Pet-friendly" motion detectors can be installed. Large dogs, up to 80 pounds, will not activate the detector.

Is my system continuously on?
The ISB system’s tamper switches, smoke detectors, and panic buttons are always "on." Thanks to ISB’s use of digital technology, you can activate or deactivate your system via your computer, touch-tone phone, a remote keying device, or a conventional keypad.

If there is a break-in attempt will the system re-arm?
Yes. The system remains armed.

Can my security system be tested on a regular basis?
Your ISB system can be programmed for automatic testing on any schedule you like, e.g., daily, weekly or monthly.

What is ISB’s Medical Alert system?
This personal emergency system alerts the Central Monitoring Station via a personal emergency pendant to a problem and in some cases enables the station operator and "injured" person to speak to each other through a speaker and microphone system. The Medical Alert System can be combined with a burglar system. Ask a representative for more details.

How can the ISB Medical Alert System help my housebound parent?
With a housebound individual the capability of calling for emergency help becomes a daily concern. Our Medical Alert System provides an emergency pendant plus a speaker and microphone system that is constantly monitored for viability and battery strength. The system will contact the Central Monitoring Station that will contact you, and/or any authorised response service.